MAPPING OUT THE PERFECT SKI GETAWAY OR JUST HAVE A QUICK QUESTION? WE’RE HERE!

FAQs

  • As soon as you register and complete your payment, we’ll send a confirmation email with all the details. Didn’t see it? Check your spam folder or hit us up with the CONTACT US option

  • Come as you are! Whether you're rolling with friends or flying solo, we’ve got you covered. If needed, we can help match you with a roommate. The planning team will also send out a roommate matching survey in December to help pair guests based on group preferences.

  • Recommended airport and transportation guidance will be shared in trip details and planning resources.

  • Final trip details, lodging assignments, and schedules are typically shared closer to the event date.

Booking & Payments 

  • Just register with Sign up option and either pay in full or choose our Buy Now, Pay Later option at checkout.

  • Missed payments may affect your booking status and future installment eligibility. Please contact support immediately if you anticipate payment issues.

  • Yes, you can, up to 30 days before the program starts, and with a small transfer fee. Just reach out to your trip lead, and they’ll guide you through the process.

  • Yes! Secure your trip with as low as 15% down through our flexible UVSC installment plan. Additional pay-later options are also available at checkout.

  • Groups should coordinate and purchase the same housing category early to maximize placement together. The planning team will also send out a roommate matching survey in December to help pair guests based on group preferences.

  • While we do our best to accommodate requests, group placement depends on inventory and booking timing.

Housing & Logistics

  • To stay with your group, everyone should book the same housing option and unit type. Housing inventory is limited and may sell out at different times. The planning team will also send out a roommate matching survey in December to help pair guests based on group preferences.

  • Sometimes! It depends on availability, but if your lodging isn’t right on the slopes, it’ll be just a short walk or shuttle ride away. 

  • Yes! Solo travelers may request roommate pairing based on availability and preferences.

  • Guests booked under different housing categories may not be placed together. We strongly recommend coordinating bookings before purchasing.

  • Housing changes and upgrades depend on availability and may result in additional costs or partial refunds.

  • Yes. Housing inventory is limited and availability updates in real time throughout the sales period.

  • This means the unit is shared between 2 guests. You are booking 1 of 2 available spots in that unit type. You may be paired with a roommate unless you book the full unit.

  • Once inventory is full, that option is closed or moved to waitlist/alternative housing.

  • Upgrades depend on availability and may require additional payment.

  • These labels reflect current inventory availability and may change as bookings are processed.

Ski & Snowboard Questions  

  • Yes. A valid lift ticket is required for skiing, snowboarding, and lessons.

  • Totally up to you! You can bring your own or rent from the resort (we often have group discounts—check your trip details for options).

  • Think warm, waterproof, and comfortable—layers are your best friend! We’ll send a packing guide before your trip to make sure you’re set.

  • Yep! Whether you’re a first-timer or just want to sharpen your skills, ski and snowboard lessons are available at the resort. 

  • Group lessons operate on fixed schedules and generally cannot be adjusted for individual travel plans.

  • Private lesson availability depends on the resort and current inventory.

Buy Now Pay Later Policy

  • Yes! We’ve partnered with Afterpay and Klarna to make payment easier. You can split your total into monthly installments, up to 12 months, depending on your eligibility and provider.

  • Absolutely. Once your payment is processed and you receive confirmation, your spot is reserved. The itineraries you selected are locked in, and we start planning with you in mind.

  • All payments, whether paid in full or through BNPL (Afterpay/Klarna), are final and non-refundable, unless UVSC cancels the event.

    If you change your mind or can no longer attend, you're still responsible for completing your payment plan as agreed.

    However, in extreme circumstances, we may consider a full or partial refund request. Please note:

    - Full Refunds (if approved): Your BNPL agreement will be canceled, and any paid amounts will be refunded through Stripe. Remaining installments will be canceled by Afterpay.

    - Partial Refunds (if approved): We will process it through Stripe, and Afterpay will adjust your remaining payment schedule accordingly.

    This is not guaranteed and will only be considered under unique conditions. If you’d like to request this, please reach out to us directly and we’ll walk you through the next steps.

  • Your BNPL agreement is with Afterpay or Klarna directly. We are not able to cancel, pause, or reverse these payment plans. Failing to complete your installment may impact your standing with the provider and may result in additional fees.

  • Yes. Your BNPL provider will handle all payment reminders and schedules. Be sure to keep your email and contact details updated with them.

  • If UVSC cancels the event for any reason, all registrants, whether they paid in full or via BNPL, will be eligible for a refund or alternate arrangements.

    Need help or have questions?

    We’re here for you. If you’re unsure about anything before or after checkout, feel free to reach out.

  • If Afterpay or Klarna doesn't work for you, no stress, we've got a UVSC Alternative Plan designed just for cases like this.

UVSC BNPL Alternative Plan

  • If Afterpay or Klarna isn’t an option, it’s okay. Our UVSC installment plan is here to help you spread out the cost without the hassle.

  • Fill out the Application Form with your details, your chosen itinerary options, and how long you’d like to spread your payments. Once we review your info, we’ll put together a custom offer for you.

    Here’s what happens next:

    1. You’ll receive a confirmation email with your personalized payment schedule, clear amounts and due dates.

    2. We’ll send you a 20% down payment coupon to secure your spot.

    3. Apply the code at checkout, and your plan officially begins.

    Before each due date, we’ll send you an email with a secure payment link.

    We encourage you to make your payment within the grace period, which is 7 days after the due date for each installment. Please note that failure to pay within this window will result in your spot being cancelled, with no reimbursement for any amount already paid.

    For convenience, you can also add your card details when making your first installment so Stripe can process an auto-debit on each due date—if you prefer.

Refunds & Policies

  • All 2027 UVSC ticket sales are non-refundable. In limited and exceptional cases (such as operational issues or provider cancellations), partial refunds or credits may be issued at UVSC’s discretion.

  • Rental fees are non-refundable once confirmed. However, refunds or credits may be considered if rentals cannot be fulfilled due to inventory shortages or operational limitations.

  • If a refund is approved under an exceptional circumstance, it will be returned to the original payment method or an approved alternative payout method.

  • If rental inventory becomes unavailable, UVSC will offer an alternative solution where possible. If no replacement can be provided, a partial refund or credit may be issued.

  • Full refund terms are displayed during checkout and are also available in the Refund & Policy section before purchase.

If you need more info that’s not covered in the FAQs, feel free to shoot us an email at support@uppervalleyskico.com